A record-breaking number of water breaks occurred in Regina, Saskatchewan in February 2019 as a result of shifting ground caused by the extreme cold weather.

A total of 52 water main breaks occurred in the month of February, compared to a five-year average of 17. City crews are responding as quickly and safely as they can to repair the water mains.

“The city’s highest priority is to ensure the quality of our water and the safety of our residents,” said Pat Wilson, director of water, waste, and environmental services at the City of Regina. “The city evaluates based on the latest information available, which is why we rely on residents to let us know if they see changing conditions, as the break may get worse quickly.”

Residents can help by calling call Service Regina at 306-777-7000 to report water leaks or changing conditions at an existing water main break.

When breaks are reported, city staff are dispatched to assess and prioritize. They put up safety barricades or arrange traffic restrictions, if required. To maintain water to residents in the affected areas, the water will continue to leak until crews begin the repair work, as long as there are no safety concerns.

Breaks are prioritized based on severity, whether residents are without service, and how many are out of service due to a single break. The city will stop work on a lower impact break to go fix a higher impact one.

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