The City of Welland, Ontario is assisting consumers with water conservation and leak detection by offering a $100 incentive for the purchase of Alert Labs real-time water sensors.

City Council approved a partnership with Alert Labs or residents to purchase a Flowie water sensor. The regular price of Flowie is $259, along with a $49 annual monitoring fee. The first 100 Welland residents to participate in the Flowie Incentive Program have the opportunity to purchase Flowie for $159 and will receive one year of monitoring for free.

The Flowie water sensor straps onto residential and commercial water meters. It detects water usage and sends alerts to the customer’s phone when it identifies high or unusual water consumption. The Flowie can also detect silent water leaks, frozen pipes, temperature drops, and high humidity. It also generates detailed water usage reports and continues to work during a power outage.

“Residential water meters in the City of Welland are currently read and billed quarterly. As a direct consequence, staff’s ability to provide up-to-date consumption data lags up to three months,” said Erik Nickel, acting general manager of infrastructure services. “A customer’s ability to receive early notification of possible water leaks is not a service the city currently offers customers; however, with the installation of the Flowie, customers can be alerted of leaks immediately.”

In 2017, Alert Labs has seen good market development, also partnering with the City of Guelph this year for a similar program to promote water conservation. As well, in April the company announced an investment by Intact Ventures, the strategic venture arm of Intact Financial Corporation, Canada’s largest provider of property and casualty insurance.

Residents are urged to make use of the Flowie Incentive Program and contact Alert Labs directly with inquiries or to purchase the real-time water meter sensor online at


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