Peel Region, a municipality west of Toronto, has implemented Oracle Utilities Customer Care and Billing Cloud Service to enhance service for its water billing account holders. By upgrading its on-premises solution to the cloud, Peel Region now has a modern customer platform that empowers better experiences, more stable and consistent billing and collections, and a solid foundation for future enhancements to water billing services. After being successfully awarded the implementation contract from a competitive procurement process, Red Clay Consulting led the implementation to ensure the project aligned with Peel’s operational goals and cloud-first mission. Red Clay is a member of Oracle PartnerNetwork (OPN).
With over 1.5 million residents and 200,000 businesses across Mississauga, Brampton and Caledon, the scope and criticality of Peel Region’s water and wastewater services is comparable to Canada’s largest utilities. Peel supplies water to 340,000 residential and commercial accounts, while also managing wastewater and stormwater billing for residential and commercial customers.
“We operate with a mindset of doing everything in the best interest of Peel Region customers and adding taxpayer value, so our implementation decision weighed many different technical and financial elements,” said Peter Parsan, Chief Information Officer for Peel Region. “Based on the insight provided by Oracle and Red Clay product experts in alignment with our IT platform and security standards, we were able to determine that a cloud services path was the best choice to improve service and operational efficiencies. With our new customer care and billing platform that leverages the Oracle Cloud, we can better execute our digital strategy and make it easier for Peel staff to access information, while simplifying system upgrades and boosting our IT security.”
SOURCE: Canada Newswire
